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User Data Deletion Policy
At Aletheia Run, we are committed to respecting your privacy and giving you control over your personal data. This page outlines how you can request the deletion of your data, what data is affected, and how we handle these requests in compliance with privacy regulations.
1. Data Deletion Method
Aletheia Run provides a direct and secure method for users to delete their data:
In-App Deletion Request
You can delete your account and associated data directly within the Aletheia Run app. This option is available to logged-in users only to ensure secure verification.
Confirmation
After the deletion is complete, you will receive a notification confirming that your data has been successfully deleted.
Support Contact
If you have questions or require help, you can email us at support@aletheia.run.
2. Scope of Data Deletion
When you delete your account, the following data will be permanently removed:
- All performance data and diagnostic metrics
- Activity data
What We Retain
- Stripe Transaction History
We are legally required to retain payment transaction records. These cannot be deleted. - Aggregated, Anonymized Data
We retain anonymized data used for research and performance insights. This data is not personally identifiable. - Personal Information
Your name, email, physical address, etc.
3. Data Retention After Deletion
Immediate Deletion
All deletable data is removed from our active systems immediately after a deletion request is processed.
Backups
While deleted data may remain in system backups, these backups are inaccessible for active use and are retained for up to 1 year. After that period, they are automatically purged.
4. Verification Process
To protect your privacy, deletion requests require verification:
- You must be logged into your account to delete your data.
- This ensures only the rightful owner of the data can make the request.
5. Legal and Compliance Notes
We aim to comply with global data protection standards. Our practices are guided by principles outlined in the General Data Protection Regulation (GDPR).
We continue to evolve our data handling processes to remain transparent, responsible, and aligned with industry best practices.
Questions?
Email us at support@aletheia.run for more information or assistance.